Find Us:

9734 170 St NW, Edmonton, AB T5T 5L5
Terra Losa Shopping Centre

Phone: 780-488-0201

Cancellations

 
All reservations may be cancelled with a MINIMUM of 48 hours notice.
Reservations that are canceled without a 48-hour notice are subject to a cancellation fee of 50% of the scheduled service(s) charges.
Reservations that are ‘no show’ will be subject to 100% of the scheduled service(s) charges.
Cancellation notices must be given earlier for some services such as for Bridal Packages.  
 
*For any COVID-19 related cancellations, please notify us immediate and please note reschedules due to COVID-19 will be subject to a minimum 14 day waiting period. 
 

Running a bit behind schedule

 
We understand that life happens, and there are times when you may be running a bit behind schedule. Due to social distancing guidelines, we will accommodate a “one time grace period” of up to 10 minutes after your reservation start time. Your service may be altered to fit within the allotted time remaining. If you will be delayed beyond the grace period, contact us prior to your reservation start time to reschedule. We appreciate your cooperation with this policy.
 
*COVID-19 and emergency situations will be reviewed on a case by case basis.